Salesforce Consulting & Expertise

For over 10 years, KPC has been implementing Salesforce to help organizations transform their customer relationships — across Sales, Service, Marketing and Experience Cloud.

Salesforce Consulting & Expertise

For 10 years, we've been choosing the Salesforce platform to help you successfully transform your digital business and rethink your customer experience.

From CRM strategy to live deployment — we cover your entire Salesforce journey

From CRM consulting through implementation and into long-term application support, we cover the full lifecycle of your Salesforce projects, helping your Sales, Customer Service and Marketing teams achieve their most ambitious goals.

Our team has multi-cloud expertise across the Salesforce portfolio (Sales, Service, Marketing, Experience), and recognized expertise in France in the Nonprofit offering for nonprofit organizations.

Our Salesforce packages for comprehensive support

Our expert business consultants will work with you to co-construct your customer strategy, identify and choose the best technical building blocks, integrate them as seamlessly as possible into your information system and train you to ensure maximum adoption by your teams. Our comprehensive range of skills and experience means we can cover every aspect of customer relations.

Marketing consulting

via the definition and implementation of personalised omnichannel customer journeys, via the definition of personas, the analysis of your customer data, via an audit and sector benchmark, the recommendation of actions and the organization of your teams.

Customer Service

By optimizing case management processes, meeting your SLA commitments and satisfaction targets — and integrating AI-powered features such as conversational chatbots, intelligent routing, and automated responses to reduce handling time and improve customer outcomes.

Sales Department

By optimizing your sales processes with data and AI — digitizing key workflows such as e-signature and document management — and integrating Salesforce with your broader tech stack (pricing engines, ERP systems, and more).

Steering

Provision of a project/program management team and Product Owners with experience of implementing Salesforce platforms to support your project from scoping to deployment

Project

From architecture services to the integration of the Salesforce platform into your information system, with the drivers being the maintainability and scalability of your CRM solution.

Run / TMA

Industrialized audit, maintenance and functional and technical support for your Salesforce platform, for optimum performance and peace of mind while respecting your SLAs. An offer structured around 3 possible levels of customized services

Support and training

Support for the adoption and use of your Salesforce solution, including the definition of an adoption strategy and certified training to enhance your teams' skills...

Beyond Salesforce — three areas where KPC's broader expertise creates additional value

End-to-end CRM advisory complète
CRM consulting has been at the heart of KPC's expertise since day one. We analyze your processes, redesign customer journeys, define your relationship strategy, select the right Salesforce building blocks, recommend a phased roadmap, and set the KPIs that will measure success at every stage.

Data Expertise
Data is one of the main pillars of KPC's expertise; we are able to support you in choosing and implementing customized and scalable data solutions connected to your Salesforce CRM platform, such as Customer Data Platform (CDP) solutions, DataViz, and the implementation of AI in all customer relationship processes.

Customization and extension of your Salesforce applications / UI/UX design
Thanks to our Digital Factory team, we offer you the opportunity to benefit from our expertise on the Salesforce Framework and on UI/UX in order to optimize the customer experience of your Experience Cloud portals or your mobile applications.

Benefit from a seamless, personalized experience on a modern, scalable Salesforce platform

360° seamless customer experience

Optimize customer interactions through digital processes and real-time data exchange. Eliminate process breakdowns and offer seamless journeys through the Salesforce platform to increase customer engagement.

User experience

Increase the commitment of your teams, and offer relevant, contextualized, personalized and automatic processes to meet your customers' expectations by simplifying the day-to-day life of Salesforce platform users.

Scalable Salesforce platform

Opt for a modern, scalable CRM platform offering intelligent functionality, enhanced maintainability and optimized performance to adapt quickly to changing customer expectations.

KPC — Salesforce partner since 2018, with certified expertise across all major Clouds

KPC has been a Salesforce partner since 2018.

With more than 50 Salesforce specialists and more than 100 certifications, our projects have enabled us to master a wide range of applications on the Salesforce platform and ISVs.

We have also developed cutting-edge expertise in the specific Non-Profit Cloud offering, particularly in the medical and social sectors, sports associations and philanthropy.

Our other partners : Adobe Campaign, Selligent and Imagino (Platinum Partner).

Ready to get more from your Salesforce investment?

Whether you're implementing Salesforce for the first time, optimizing an existing platform, or looking for a long-term support partner — our certified consultants are ready to scope your project and build the right approach with you.